MFA activation from a user's perspective
After enforcing MFA for Cracky, a new window will appear after his next successful login, telling him that his organization needs more information to protect his account, as shown in Figure 1.1: Figure 1.1 – New message at the first login after enforcing MFA Cracky now only has two options: Use a different account to log in or click Next to proceed through the MFA activation process. With that being said, you should inform your users before activating MFA to let them know what's going to happen and to reduce the number of support tickets required! Let's look at what happens if Cracky decides to complete the process: 1. Cracky decides to proceed, so he clicks the Next button. 2. On the following screen, Cracky is asked to download the Microsoft Authenticator app to his smartphone. Once finished, he clicks Next. Figure 1.2 – Downloading the Microsoft Authenticator app 3. The next screen gives Cracky a short intro into what's coming, and he presses Next again. Figure 1.3 – Kee...