Thant Zin Phyo

Introduction Remote Help is a Microsoft cloud-based remote support tool designed for IT teams. It enables support staff (helpers) to securely connect to users’ devices (sharers) using organizational accounts via Microsoft Entra ID, ensuring secure and authenticated sessions. With Remote Help, you can leverage Intune’s role-based access control (RBAC) to define exactly who can provide support and what level of access they have. This gives organizations granular control over remote assistance, helping maintain security and compliance throughout the support process. Features Support for unenrolled devices: You can enable assistance for users on devices not enrolled in Intune. Organization sign-in: To prevent impersonations, both the helper and the person receiving support use Microsoft Entra accounts to verify their identity. Compliance warnings: If a device doesn’t meet your organization’s compliance policies, helpers will see a warning before connecting. Role-based access control (...